Substitution Policy

SUBSTITUTION POLICY

Product photos represent an overall theme or look which, in some instances, cannot be replicated exactly.

Although the actual arrangement may not precisely match the photo, the overall design direction will always be preserved. Seasonality, market conditions, and availability may cause substitutions of flowers, greenery and vases to occur.

By making a purchase on this website, Customer authorizes substitutions within a specific color palette. Necessary substitutions will be at the designer’s discretion.

We will always ensure that the styling and color schematic match the imagery as close as we can and will only substitute items of equal or higher value.

If you have specific requirements for your arrangement please call us at (646)409-9494.